At Fitelle, we want you to love every piece you wear. But if something isn’t quite right, we’re here to help.
Returns
We accept returns within 30 days of delivery, provided items are:
- Unworn and unwashed
- In their original condition with tags attached
- Returned in original or suitable packaging
For hygiene reasons, we cannot accept returns on underwear or socks unless they are faulty.
How to Return
- Email our team at [email protected] with your order number and reason for return.
- We’ll provide return instructions and a return address.
- Once we receive and inspect the item(s), we’ll process your refund.
Please note:
- Customers are responsible for return postage unless the item is faulty or incorrect.
- We recommend using a tracked postal service, as we cannot refund items lost in transit.
Refunds
- Refunds will be issued to your original payment method within 5–10 working days of us receiving your return.
- You’ll receive a confirmation email once your refund has been processed.
- Original delivery charges are non-refundable unless the item is faulty or incorrect.
Exchanges
We do not offer direct exchanges at this time. If you’d like a different size or item, please return the original item for a refund and place a new order.
Faulty or Incorrect Items
If your item is faulty or not what you ordered, please contact us within 7 days of receiving it. We’ll cover the return costs and ensure you receive a replacement or full refund.
Still have questions?
Drop us a message at [email protected] — we’re always happy to help.